Support
Talk to
a person.
Every message lands with Pledro and a person reads it. There is no chatbot in front of us and no ticket maze, just the two routes below.
In the app · fastest
Get help where it happened
Support is built into Pledro. Open Settings → Help, or use Get help on any challenge receipt. Filing from a receipt attaches the challenge ID and the record we need, so nothing has to be explained twice, and you get a reference for the request.
It covers
An activity that didn’t count, a result or reward that looks wrong, wearable or
syncing problems, reporting someone, account or privacy, or anything else.
What happens
The request files with the team the moment you send it, with your reference. A
person picks it up and replies by email.
By email
Email Pledro
hello@pledro.co.uk
The same inbox the in-app requests land in. Use it for anything, including waitlist and website questions, or if you can’t get into the app at all.
Worth including
Your handle, and the challenge ID from the receipt if it’s about a challenge.
Waitlist removal
Email from the address you signed up with and it’s deleted within 30 days.
Before you write
The answer might already be here.
18+ for real-money entries · UK · Your limits, your rules
However you reach us, a person answers. Back yourself.